Payments, cancelling and refunds

These payment terms are part of the terms of service.

Payments

A paid plan is paid in advance, for a month or a year at a time, through Stripe. Prices exclude VAT. Stripe adds the VAT for your country, or none when your business gives a valid EU VAT number from another country.
Stripe emails the receipt and the invoice for each payment.
Adding a domain above the ones your plan includes adds its price for the rest of the period to your next invoice. Removing one credits the unused part on the next invoice.
Switching between monthly and yearly takes effect at once, and the difference is charged or credited at once.
If a payment fails, Stripe tries the card again over the following days and emails you a link to update it. If the last attempt fails, the paid plan ends.

You can cancel a paid plan at any time from your organization's plan page. It stays until the end of the period you paid for, and you can undo the cancellation until then.
When a paid plan ends, every domain and member stays for 14 days. You can download everything in that time, or upgrade again and lose nothing. After that the Starter plan's limits apply, and history older than 30 days is deleted.

When you cancel, there is no refund for the unused part of the period.
Deleting your organization ends a paid plan at once, with no refund for the unused part.
If we charged you by mistake, or a fault on our side kept Mailmoni from working during a period you paid for, we refund that period in full. Write to support@mailmoni.com within 30 days of the charge.
If we end your use of Mailmoni without a breach on your part, we refund the unused part of the period.

If a charge looks wrong, write to support@mailmoni.com before you dispute it with your card issuer. If we charged you wrongly, we refund it.