No DMARC reports are arriving

On every plan

Reports stop at one of four places: the DMARC record is missing or doubled, its rua tag does not hold your reporting address, the domain sent no mail to the mailbox providers that report, or we refused the report mail. Check them in that order.

Google, Microsoft and Yahoo each send a report about once a day, so the first one usually arrives within a day or two of publishing the record. The organization's admins get an email when it lands. If nothing has come by the third day, start below.

The DMARC record

Open the domain's DNS tab and read the DMARC card. If you changed the record a moment ago, press Check now first, so the page reads DNS again.

• No record. Mailbox providers send no reports until there is one. Publish it from the domain's Records tab.
• Two records. Two DMARC records at _dmarc.example.com count as no record at all. Delete all but one.
• You published a record, but the card finds none. It is probably under a longer name than you meant. Some DNS hosts add your domain to the name you type, so _dmarc.example.com typed in full becomes _dmarc.example.com.example.com. The name rule shows what to type.

The reporting address

The rua tag says where reports go. It has to contain your domain's reporting address, exactly as the domain's Records tab shows it:

v=DMARC1; p=none; rua=mailto:k3x9p2m7q4w8@rep.mailmoni.com

• If the record sends reports elsewhere and not to you, the DMARC card says so. Add your address. To keep an address you already use, list both, separated by a comma: rua=mailto:k3x9p2m7q4w8@rep.mailmoni.com,mailto:dmarc@example.com.
• If the record names no address at all, nobody receives reports.
• Each domain has an address of its own. Copy it from this domain's Records tab, not from another domain's.
• If you removed the domain and added it again, it got a new address, and the old one no longer takes reports. Update the record.

Mail to report on

A mailbox provider reports only on mail it received from your domain. On a day your domain sent nothing to Gmail, Outlook.com or Yahoo addresses, those three have nothing to report for it. A domain that sends little can go days without a report.

To test, send a message from an address at the domain to a Gmail address. The report for that day usually arrives the next day.

Report mail we refuse

We refuse report mail at the door in these cases. The mailbox provider sees the refusal, and nothing shows in the app:

• An address we do not know, for example one with a typo in it. The refusal is final, and the mailbox provider does not try again.
• A removed or archived domain. We answer that the address is switched off, and the mailbox provider tries again later. When an organization moves down to Starter, every domain but the one it keeps is archived. An archived domain takes reports again once you restore it on the Plan and billing page, if the plan has room for it.

Report mail we could not read

We also refuse report mail that reaches us but holds no report we can read. These refusals do show in the app. When one happened in the last 30 days, the domain's Reports page says how many reports were refused, and See why lists each one, newest first, with the mailbox provider that sent it, when it arrived, and the reason in one sentence.

Still nothing

Write to support and name the domain.

Published 27 October 2026 · Checked 27 October 2026