Docs
Help with your domains and reports
Step-by-step guides for adding your domain, reading your reports and fixing what fails.
Start here
- Start monitoring your first domainConfirm your email, name your organization and add the domain you send email from. What the form accepts, and how many domains each plan covers.
- When does the first report arrive?Mailbox providers report once a day, so the first DMARC report usually lands 24 to 48 hours after you publish. What to do meanwhile, and if none comes.
- Fix a source that fails DMARCOpen the failing source, read why its mail fails DMARC and what to change, then follow the guide for that service. The next reports show the result.
- No DMARC reports are arrivingWhen no DMARC reports arrive: check the record at _dmarc, the rua address, whether the domain sent any mail, and whether we refused the report mail.
- Questions people askShort answers to the questions people ask about the service: what it does, plans and prices, buying, your data, DMARC basics and common problems.
All sections
Getting started
Add your domain, publish the DMARC record, verify it and read your first report. The steps in order, from sign-up to the first week.
How-to guides
One task per guide: fix a failing source, move to p=reject, set alerts, invite members, change plan, export or delete your data.
- Fix a source that fails DMARC
- Give a source a name of your own
- Move to a stricter DMARC policy from the readiness page
- Ask someone else to make the change
- Make the readiness rule stricter or looser
- Turn alerts on or off, and change when they fire
- Send alerts to Slack, Microsoft Teams, Discord, Google Chat, Mattermost, Telegram or PagerDuty
- Get a summary by email, and choose how often
- Send summaries to people outside the organization
- Stop or restart alert and summary emails
- Read a report and download its raw file
- Read your TLS reports
- Choose how forensic reports are stored
- Export reports and records
- Forward every report to another address
- Share a read-only link to a domain
- Invite members and change roles
- Change your language, time zone or email address
- Set up two-step sign-in and passkeys
- Buy or change a paid plan
- What happens when you move to a lower plan
- Invoices, credit notes and VAT
- Change the card you pay with
- When a card payment fails
- Download all your organization's data
- Remove a domain you no longer use
- Delete the organization or your account
Concepts
What a source is, how a report becomes a verdict, and what alignment, readiness, plans and alerts mean in the product. Read it when a word is unclear.
- What is a source, and how do you know which service it is?
- Why does a source fail DMARC, and what does its sentence mean?
- SPF passed. Why is it not aligned?
- What is my reporting address, and is it safe to publish?
- Where are my reports, and who can see them?
- When is my domain ready for p=reject?
- Which reports will I get, and from whom?
- How long do you keep my reports?
- Do I add subdomains separately?
- What can a viewer do, and what needs an admin?
- Which plan has what I need?
- What will alert me, when, and how often?
- What do you check in DNS, and what does a finding mean?
Troubleshooting
No reports yet, verification that will not pass, DKIM that keeps failing, forwarding, SPF lookups and missing emails: what to check, in order.
- No DMARC reports are arriving
- The domain does not verify
- Publishing through Cloudflare fails
- I set up DKIM, but the source still fails
- An alert says a DKIM key is missing
- Forwarded and mailing-list mail fails DMARC
- DMARC passes, but mail still goes to spam
- SPF has too many DNS lookups
- Alert or summary emails do not arrive
- A chat channel says it failed
Questions people ask
Short answers to the questions people ask about the service: what it does, plans and prices, buying, your data, DMARC basics and common problems.
API: tokens, endpoints and webhooks
Read your domains, reports, sources and alerts from a script: tokens, hourly limits, pages, dates and errors, then webhooks, metrics and MCP.
Did not find it? Ask support. A person answers by email.